04-17-2017 10:28 AM
Just got off the phone with customer service, who refused to credit the charge and, in fact, insisted she had "proof" that I both ordered AND watched this UFC fight on my basement set top box.
Supposedly, this was PRE-ORDERED on Tuesday 03/14 at 5pm; then watched for FIVE HOURS some time during the evening on Saturday 03/18, concluding at 8:34 pm.
THIS DID NOT HAPPEN.
Full disclosure, I have a 3 year old and a 1 year old - the latter of whom likes to press buttons on the remote. Upon seeing the bill, I thought maybe she inadvertently ordered something having just mashed some buttons, perhaps during one of the ridiculously annoying pop-ups we're presented with upon turning the STB on. THe CS rep insisted there is no way a 1 year old could do this, as there are "7 steps to ordering" a PPV event. Funny, though, while on the phone with her I went to channel 1001, where a DL Hughley PPV event was listed, clicked "OK", and was presented with a dialog that said "Click 'OK' to purchase this event for $4.99". That is two steps, not seven. Regardless, it apparently was not my darling 1 year old baby girl, because she definitely did not pre-order a UFC fight on a Tuesday, then go down the basement to watch it for 5 hours, by herself, the following Saturday!!!
This was only a month ago. I remember what my wife, kids, and I were doing that Saturday night, and it wasn't watching a UFC fight for 5 hours. This is so utterly ridiculous, I'm at a loss for what to do.
I don't want to go through the hassle of switching to Comcast or one of the Dish networks, but I'm not inclined to stick around with a company that can just charge me for anything and then claim I asked them to do so.
A quick Google search revealed I'm not the first person to which this has happened.
04-17-2017 10:34 AM
Can't help but notice the multitude of results when you search THIS very forum for "charged for ppv i did not order".
04-17-2017 10:39 AM
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