I need help. I moved back in October 2013 and the place I was moving was not set up to accomodate Verizon Fios so I could not transfer my service. Therefore, I requested to return my equipment and Verizon sent me a box with a prepaid label to ship back my products. I then returned my DVR, Remote, Modem, and Cables back in October and suspended my account until the end of my contract. Fast forward 9 months later, I just recieved a bill from Verizon saying I owe almost $600 for unreturned equipment! They said they received the modem, but did not receive the DVR!
First of all, I have the tracking number and signature from the person who recieved the package, everything was sent. I don't know how they lost my DVR, but it was in the box when I sent it. This is rediculous, and I have read many similar situations since. How does Verizon lose a DVR? Their tracking system is messed up. And why am I just hearing about it now????
FYI: I have submitted my claim through Verizon 2 times now and they are still "investigating"
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