08-26-2014 08:03 PM - last edited on 08-27-2014 06:19 AM by ElizabethS
We send the box with all of the equipments listed above last Aug 21. The weight of the box is almost 17 lbs. The router weighs a mere 2 lbs. (Verizon claimed that they just received the router). The guy from UPS Store scan each of the equipment that is listed above. The thing is, it never happens with us when we were with Time Warner. I search the internet, it seems that this is quite common with verizon. One guy posted the same complaint in the forum just yesterday. It is either theft was done at the UPS store or somebody just want to charge me more. I am planning to go to the UPS store and complained. Probably file a police report so that they will start an investigation. I think the UPS Store has a CCTV cameras. I want to go to the bottom of this mess. Verizon, if this is your mistake, PLEASE FIX IT.
08-27-2014 03:50 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
09-06-2014 02:44 PM
We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.