We send the box with all of the equipments listed above last Aug 21. The weight of the box is almost 17 lbs. The router weighs a mere 2 lbs. (Verizon claimed that they just received the router). The guy from UPS Store scan each of the equipment that is listed above. The thing is, it never happens with us when we were with Time Warner. I search the internet, it seems that this is quite common with verizon. One guy posted the same complaint in the forum just yesterday. It is either theft was done at the UPS store or somebody just want to charge me more. I am planning to go to the UPS store and complained. Probably file a police report so that they will start an investigation. I think the UPS Store has a CCTV cameras. I want to go to the bottom of this mess. Verizon, if this is your mistake, PLEASE FIX IT.
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