I have had to contact Verizon 4 times now to get a final bill resolved. Each time before that the person ASSURED me the proper changes were made, and then 4 days later I get an email saying my bill hasn't been paid. This is absolutely ridiculous. We moved apartments and tried to bring Fios with us, but the technician could not install the cable, so we had to cancel and close the account. Then I get a bill for $101. I call in, they assure me they have removed the charge since service was never installed. A week or 2 later I get an email that my bill is overdue. I call in, they assure me that THIS time it's been fixed. Last week I get an email that I am in default of payments. I call in AND do the online chat. Both representatives assure me that they have spoken with their managers and the service fee is removed and I have a $0 balance. This morning I wake up to an email that there is an outstanding balance on my account. Honestly... **bleep**? How many different people do I need to talk to in order to get this charge removed? I never even had service and they are still trying to charge me. I'm trying to be nice and respectful to the customer service agents because I know it's not their fault but the sheer incompetence of the system is insane. If anyone from Verizon reads this then perhaps I'll actually be treated as a human being who has other things going on and can't keep sitting on hold, talking to robots, and then talking to an agent who in the end is not effective.
Verizon - PLEASE FIX THIS.
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