11-13-2017 05:56 PM
Verizon was unable to install internet in my house due to wiring issues and so they canceled the contract. However, they still have not sent me a pre-paid label or told me where to mail my equipment back to. I have called twice about this and both times the representative said a label would be sent and it's been several weeks with still no label.
Any ideas on what to do?
11-13-2017 07:10 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.
Verizon said they escalated my issue on getting a label sent to return equipment two days ago but I don't see any link to the private board. They said the board is "where you and the agent may exchange information." It's been two days since they said they did this.