Please keep in mind in dealing with Verizon and similar service providers that they are totally unregulated, not burdened with any type of local, state or federal governmental oversight, are not bound to honoring their contract and virtually free to milk out of you as much of your annual income as you allow.
The first step you should take is to go to the C-Span website and look up a very interesting discussion with Susan Crawford, author of the new book entitled "Captive Audience," which recently aired on their Book TV programming.
The second step is to contact your state's consumer affairs division, your local, state and federal representatives and the FCC. Don't bother with the BBB, as they are totally ineffectual and have no enforcement authority on any level.
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