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Verizon has been failing at life so hard....

Verizon has been failing at life so hard....

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Contributor Asafee
Contributor
Posts: 4
Registered: ‎09-05-2011
Message 1 of 2
(607 Views)

**bleep**? So many issues, so little done to resolve them, and god forbid I ever need customer service.

 

I started my service almost 2 years ago. When the guy came out to install it, it was raining, so he asked if he could come back out to clean up the wires outside...Never happened. I've called at least 15 time about it, and still, nothing. My landlord is **bleep** and I'm taking the brunt of it because you incompetent jerks can't manage to do an installation correctly. Awesome guys.

 

Then several months ago, I notice that I'm missing a ton of my channels, I call to find out that the package I'd been on is no longer available and get stuck paying a ton more money in order to regain the lost channels and get a ton of HD **bleep** that we don't even use. We don't have HD boxes!!!!!!!!!!!!!!!!!!!!!!I also get "top-speed" internet with this package...I'd like to know what's so **bleep** speedy about it? It runs worse than what I had with the first package.

 

I sign up for paperless billing, but can never get access to my bill to see and or pay it. Every single{word filter avoidance}time I try to log on to pay, I get told that my account is invalid. Well, if my account is "invalid", how is it that you manage to charge me an arm, leg, and kidney for services every month? Then they pile on late fees.

 

I finally get my temporary pin, log on to look at my bill, think to myself "hmmm this doesn't look right" and check out the details of my account to find that I'm being charged for 2 services that I've never even authorized. There's an extra $30.98 a month that I didn't agree to.

 

So at this point, I try to access some form of customer service to find that literally none of them are working. Way to fail Verizon. I'm shocked that you still have any customers. I couldn't be more **bleep** off or disappointed with the service. I'm sick and tired of getting charged late fee's for your company's lack of a functioning customer website, I'm fed-up with the service changes that I never get notified about, and I'm livid that you're charging me for stuff that I didn't even know existed. I'm curious what the BBB would say about this...Perhaps we'll find out , eh? I'm at my breaking point, and unless this can get resolved, will be more than happy to switch to Comcast, because from what I've heard, they don't pull shady bull**bleep** like you guys do.

1 REPLY 1
Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 307
Registered: ‎12-15-2010
Message 2 of 2
(579 Views)

I'm sorry you've had so much trouble with accessing your bill. We will have someone contact you and try to correct the problem with logging in.

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