12-18-2014 04:14 PM
I earlier had a Double play package with Fios Internet and TV(select HD) for $59.99.
I found a deal around Thanksgiving and as part of this deal I would get a Fios Internet and TV(Fios local + HBO + Showtime) for $59.99. I chose to go for this.
However, since I did not like this, I asked them to revert to my earlier package and they did it on Dec 13th. They said I would be charged $180 per month and they also mentioned I am on a contract for 2 years. I am sure I did not ask for contract. This was absolutely crazy since I was earlier paying $59.99 and now I am being asked to pay huge amount.
I them asked them to revert to Fios local + HBO + Showtime, but they say it is not possible.
I am now in a situation where I have to pay a huge amount monthly and since I am on a contract(that I did not request for), I have to live with it.
I spoke to a supervisor who said she would look into it and get back to me on Thursday(12/18) and even this has not taken place.
Sorry to say this, horrible customer experience with Verizon.
12-18-2014 07:19 PM
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
12-27-2014 08:28 AM
Yes, the supervisor reached out to me and mentioned that I can disconnect my services and I would not be charged anything additional as I am wrongly put into contract.
This partly solves my problem. However, I am still paying $100 monthly now for the same services for which I was ealier paying $60.