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Verizon has put me into contract without asking me and charging me very high

Verizon has put me into contract without asking me and charging me very high

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Contributor sathishsampath
Contributor
Posts: 2
Registered: ‎12-18-2014

I earlier had a Double play package with Fios Internet and TV(select HD) for $59.99.

 

I found a deal around Thanksgiving and as part of this deal I would get a Fios Internet and TV(Fios local + HBO + Showtime) for $59.99. I chose to go for this.

 

However, since I did not like this, I asked them to revert to my earlier package and they did it on Dec 13th. They said I would be charged $180 per month and they also mentioned I am on a contract for 2 years. I am sure I did not ask for contract. This was absolutely crazy since I was earlier paying $59.99 and now I am being asked to pay huge amount.

I them asked them to revert to Fios local + HBO + Showtime, but they say it is not possible.

 

I am now in a situation where I have to pay a huge amount monthly and since I am on a contract(that I did not request for), I have to live with it.

 

I spoke to a supervisor who said she would look into it and get back to me on Thursday(12/18) and even this has not taken place.

 

Sorry to say this, horrible customer experience with Verizon.

2 REPLIES 2
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

Contributor sathishsampath
Contributor
Posts: 2
Registered: ‎12-18-2014

Yes, the supervisor reached out to me and mentioned that I can disconnect my services and I would not be charged anything additional as I am wrongly put into contract. 

 

This partly solves my problem. However, I am still paying $100 monthly now for the same services for which I was ealier paying $60. 

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