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Cancelled our service in May 2017 - we were part of Verizon's combined billing with DirecTv and due to a Verizon error our final bill was overpaid by $163.59 in June. Verizon documented the overpayment/credit on the bill date July. On the bill date August they listed a "final bill refund" on 7/17 in the amount of $163.59. HOWEVER - they don't send the refund. They found another Verizon customer - same name since there are (3) generations of this family - different billing address and different personal information - but Verizon decided to apply our refund to this other customer's past due bill. This is October and still the only resolution is that customer service will once again request the correction and we should call back in 7-10 business days. Have spoken to various "supervisors" in financial services and they can see the problem - request the resolution - and someone "above" them won't take the time to read the notes - review the accounts - and issue the refund.
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