Last week, my personally-owned G1100 began malfunctioning (red solid power light). After a lot of troubleshooting, I reached out to FiOS support. I explained the issue to the Customer Service rep, and that this was a router that I bought on ebay 2 years ago. Rep was very helpful and over-nighted me a replacement G1100. I explained that I would probably rent this one until I purchased another router.
No problems with installation of replacement router, all went smoothly. I was very impressed with the support experience and outcome. Then, everything went south from there. Now Verizon shows a reminder on my account page and in the myfios app that I need to return the old equipment before November 9, or I will be charged $100!
This is clearly a mistake on Verizons part! Why would I have to return equipment to them that they do not own? I have reached out to Verizon thru chat, but after several hours of trying, cannot get them to resolve this.
Please help me get this error resolved before this becomes a formal billing dispute.
My thoughts exactly. I even told the support rep to check my bill history, because it would show the rental fee stopping in Sept of 2018, when I purchased my router and returned theirs. Incredibly, I have been unable to get Verizon to correct their screw-up.
Hopefully, this will get escalated to someone that can fix their error.
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