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Verizon not honoring quote

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FYC
Contributor
Contributor
Posts: 1
Registered: ‎07-22-2016

Verizon not honoring quote

Message 1 of 2
(1,271 Views)

Hi,

 

I have an issue with my billing.  I moved and when I initial setup transfer service it quoted me a price.  However, due to the strike earlier this summer, my order was canceled.  When I called back, my quote was different and non of the agent can get it back to the orginial price.  I must have talked to 10 different agents and non of them could help. 

 

Can someone please provide an email address for their regional manager so I can email them with screen shots and letter

 

Thanks

 

1 REPLY 1
ThiaB
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 238
Registered: ‎07-06-2016

Re: Verizon not honoring quote

Message 2 of 2
(1,255 Views)

Hi FYC,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.Private Support Case

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