04-15-2017 02:46 PM
I found out today that Verizon reported me to the credit report on a bill that was erroneous. Around late August, I was calling to inquire about possibly switching to Fios from Comcast. I just wanted to learn about the rates that Verizon offered in the area. I found out eight months later that an account was created at the end of this call, despite my never setting up the service in any way.
Two weeks ago, I received a letter from a collection agency saying I owed Verizon $424.04 for a disconnected account. I initially contacted Verizon to dispute these charges, and after over an hour of going back and forth between departments, the representative was able to confirm I did not use the account and they would retract the charges.
A few days later I called Verizon again to confirm the charges were dropped. I was again redirected between departments, only this time I was told that Verizon Wireless no longer has the details of my account, since it was closed and disconnected, but that I still owed $424.04. This was the same story I heard before, but during the first call they were able to review the account somehow (I believe they had to loop in "an engineer") and see that there was literally no usage and the modems were never installed for me.
What truly infuriates me is that I just saw my free credit score for my Mastercard and it dropped from 800 to 650 due to Verizon reporting me as delinquent on this bill. I immediately reached out once I received the lone contact from the collector agency but have found ZERO help from Verizon's support. Every Verizon support member is sympathetic, but I feel like I am powerless in disputing these charges or the claim against my credit. Please help!
04-15-2017 06:00 PM
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help resolve your issue.
05-09-2017 06:33 AM
I hope someone here can help me. I have received no help on the phone and have been bounced back and forth between departments.
Sometime in August 2016, I called Verizon about setting up a FiOS account for internet. The call ended with me receiving a quote, but NEVER SETTING UP THE ACCOUNT. Nobody ever came to set anything up and I never received services from Verizon.
While I was on vacation from April 1-6, I received a letter from North Shore Agency saying I had credit with Verizon. I disputed this charge with Verizon, but was met with so many roadblocks that I eventually decided to just pay the balance and move on.
Apparently, sometime around the beginning of April, Verizon reported me to my credit report. As a result, my credit score is now 150 points lower than it was. At this point, I renewed my efforts to dispute the account, but am now unable to becuase the account is paid and I have "assumed responsibility."
So I hope someone here from Verizon can help me clear this problem since the only reason I paid off my balance was because I was met with so many roadblocks initially that paying seemed the easiest thing to do. I would really like to have this resolved ASAP since I'm hoping to purchase a condominium shortly and this has really lowered my credit score.
05-09-2017 07:04 AM
These forums are meant to be peer to peer. Perhaps a admin may help you get in contact with someone and perhaps not.
Try to get in contact some other way.
05-09-2017 09:12 AM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.