First, I have been a customer since 1976, and Verizon doesn't care. I have spent HOURS on the phone trying to get help with my bad internet service. But, still no help. The help you do get is usually located in India and all they want you to do is"upgrade" to a more expensive plan. We cannot get Vios, becase the promised upgrade NEVER happended. But I am told you can get enhanced...............what a joke. You pay more but you only get increased speeds on the weekend (esp later on Sunday nights). I should be getting .50 to 1 but I only get .38 and sometime .74 mbps. LOL.
In order to get the enhanced you pay more and then you maybe get 1 or just a tiny bit over (should get 1-3). When you call for help...OMG India again.....then you try the online option...India again.....they want you to upggrade to the 3-5 speed..lol,lol. They will sell it to you but you will NEVER get anywhere near this speed. If you try it will mess up your internet (it happened to me-it shut my internet service off). Tryed getting help again....yep, back to India again. No help there it's just a vicious circle.Ihope to live long for AT&T or anyone else to suppy good service to our area of Cove/Beach City Texas (me and just about everyone else on my stree). I hate Verizon!
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