I went to refinance my mortgage and was told that there was something on my credit report from Verizon. A $60 charge from December 2013 that was reported in December 2014? All of my bills were current when I turned off Verizon in 2014 but they took forever to straighten out the billing. I have no idea what this $60 charge was and need it removed ASAP. Hoping someone from Verizon sees this and can get in touch with me!
06-04-2016 08:24 AM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.