After patently waiting less that a week for my complaint to be handled in a private resolution area and for a phone support manager to call me back about my disputed bill they have decided to handle it by suspending my service, everyone I have been able to contact about this matter I have told I want to settle this ASAP ,I have wasted hours on the phone and trying to trying to get help on their website which seems to only work 10% of the time, this whole matter is their fault because they stopped mailing my bills without notifying me and raised my rates even though I was promised no increases until may 2014, I do not appreciate being treated like a deadbeat over their mistake or inability to resolve problems quickly
