07-04-2017 07:28 PM
When I go to Verizon.com and attempt to log in, the home page comes up, then it goes to a screen that says "Please wait, we're looking up your info...," then the home page again, and it keeps looping for as long as I leave the browser open. I have tried to log in from two different PCs using Internet Explorer, Microsoft Edge, and Google Chrome, same result each time. I've also tried logging in using my phone's browser, and the same thing happens. Because of this, I can't access any of my billing or account information online, and I cannot watch shows on television network websites that I should have access to as a Fios subscriber with a package that includes the channel.
Please help me resolve this.
07-05-2017 10:31 AM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.