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Verizon won't let me cancel ! CRIMINAL & UNETHICAL

Verizon won't let me cancel ! CRIMINAL & UNETHICAL

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Contributor Florence321
Contributor
Posts: 1
Registered: ‎09-08-2018
Message 1 of 6
(824 Views)

I am an 88 year old woman trying to cancel my Verizon services. However every time I call I get hung up on, put on hold for endless times, transferred to the wrong department, system is updating, system is down due to a storm, etc..I have been given almost every excuse known to man. They simply won't cancel my service upon my request. This is very unethical behavior and no way to treat an elderly woman. This whole situation has me very upset. I will be notifying the Public Utility Commission along with our local congressmen.

 

*** I want to add that when Verizon sees these types of posts from upset customers they lock them and hide/delete them so others cannot see/post to them.

 

Sincerely,

 

Florence T.

Glenolden, Pennsylvania

5 REPLIES 5
Moderator Moderator
Moderator
Posts: 8,622
Registered: ‎03-18-2013
Message 2 of 6
(812 Views)

You can cancel Monday - Friday 8:00 am - 6:00 pm (ET) by calling 1-844-837-2262. You'll need to provide your account number to cancel Fios, so have that handy when you call.

Gold Contributor VII
Gold Contributor VII
Posts: 4,510
Registered: ‎10-18-2016
Message 3 of 6
(767 Views)

Or try at this site https://www.dslreports.com/forum/vzdirect

they have a good track record on helping Verizon customers.

 

Contributor george228
Contributor
Posts: 3
Registered: ‎09-16-2018
Message 4 of 6
(688 Views)

She doesn't need your hours of operation..She said she is getting the run around..And Verizon has a history of doing this to customers. Someone should reach out to Florence by telephone. But they don't make it easy to cancel! There are numerous complains like this. Such a disgrace.

Contributor george228
Contributor
Posts: 3
Registered: ‎09-16-2018
Message 5 of 6
(683 Views)

yea thanks but I dont think dslreports.com is going to process her cancelation...

Gold Contributor VII
Gold Contributor VII
Posts: 4,510
Registered: ‎10-18-2016
Message 6 of 6
(659 Views)

@george228 wrote:

yea thanks but I dont think dslreports.com is going to process her cancelation...


They may be able to give the lady a better number to call. They may also be able to effect the cancellation. Yes I know they want people to jump through the phone tree.

then try and trick you into staying. But who knows what the Verizon help people can do at dsl reports.

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