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Vz takes my money doesn't apply to my account

Vz takes my money doesn't apply to my account

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Contributor FrustratedZZZ
Contributor
Posts: 1
Registered: ‎06-08-2015
Message 1 of 2
(461 Views)

This is an on-going problem.  I've had 3 conversations with the "Support" team, and tried to resolve on-line.


The last time VZ said someone would call me back to resolve.  That never happened.

 

Here's the problem - I split my bill between my personal account and my business account.  I pay both by ACH through their respective bank accounts.  For some reason, during a three month period, VZ accepted the ACH from my business account, but did not apply to my account.

 

So I've paid VZ from both accounts, but VZ only recognizes one of the payments.


As a result, I have an overdue balance and each month VZ applies a late fee as well.  I can't seem to get to anyone at VZ who can understand and resolve this problem.  

 

Can anyone help me?  Thanks.

1 REPLY 1
Moderator Moderator
Moderator
Posts: 9,261
Registered: ‎03-18-2013
Message 2 of 2
(442 Views)

Hi FrustratedZZZ,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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