Switch Account



Contributor S_SHADES
Posts: 1
Registered: ‎11-20-2014
Message 1 of 2

I have spent over 5 hours on the phone with Verizon just trying to order services!  I get the run-around every single time I call and all ten employees that I have spoken to keep giving me the same answer: Yes, your account has been approved; no, we cannot begin installation, that account is still on hold. Well, is it on hold or is it approved?!?! I have been waiting for four days to hear a definitive answer from Verizon. Is their customer service always this disorganized and poor?!  


I'm ready to stick with Optimum.

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 2

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.