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Waive install fee

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Contributor
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Posts: 1
Registered: ‎11-10-2017

Waive install fee

Message 1 of 2
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When I was ordering Fios I mentioned to the agent that I could just do it online since the install would be waived. He said that it's fine to order through him and that the fee would be waived later so I did that. When I got the bill I saw that they charged me for installation so I called back and now they say I can't waive it. Honestly I would've just ordered online if I knew the agent was lying. I switched from Comcast to try and save money but now got hit with the 100$ install. Not sure what to do at this point. 

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Posts: 9,886
Registered: ‎03-18-2013

Re: Waive install fee

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(918 Views)

Hi arp325,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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