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We are unable to process your request at this time. Please try again later. We apologize ....

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shahbev
Contributor
Contributor
Posts: 2
Registered: ‎05-03-2013

We are unable to process your request at this time. Please try again later. We apologize ....

Message 1 of 2
(1,071 Views)

For THREE months, I have been getting the following message when I try to log into My Verizon.

 

"We are unable to process your request at this time.

Please try again later. We apologize for any inconvenience."
 
This is inconvenient. I have had to pay my bills over the phone and they charge an extra fee for that. I need to print out copies of my bill and I have no idea how long it will be before I can do that. 
 
I have tried different browsers, clearing my cache, different computers, even my iPad. 
 
Can someone please help? I have seen that others have had this issue, but there is no clear guidance as to how the problem was resolved. I can't even log in to be able to use the chat feature.
 
Thank you.
 
 
 
 
1 REPLY 1
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: We are unable to process your request at this time. Please try again later. We apologize ....

Message 2 of 2
(1,062 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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