What a hot mess customer service is! I have been trying for hours to evaluate my plan and maybe make some changes and everytime I try to "change my TV" or do any other sort of "shopping", it goes to a page with the follwing message:
We are looking up your account information and checking for available services. This will only take a moment.
Only to come back with "We're Sorry, we're unable to continue your order at this time. "
I've called, I've tweeted, I've tried chat and no one can seem to help. Yes, I've tried other browsers. I've tried the app. I've sent up flipping smoke signals.
For a communications company, they kind of suck at this. And heaven forbid you try to talk to someone for whom English is his or her first language. Is this done deliberate to force people to call CS so they can try to upsell us? Good grief.
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