We're Sorry, we're unable to continue your order at this time.

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Contributor
Contributor
Posts: 3
Registered: ‎11-15-2015

We're Sorry, we're unable to continue your order at this time.

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What a hot mess customer service is! I have been trying for hours to evaluate my plan and maybe make some changes and everytime I try to "change my TV" or do any other sort of "shopping", it goes to a page with the follwing message: 

We are looking up your account information and checking for available services. 
This will only take a moment.

 Only to come back with "We're Sorry, we're unable to continue your order at this time. "

I've called, I've tweeted, I've tried chat and no one can seem to help. Yes, I've tried other browsers. I've tried the app. I've sent up flipping smoke signals. 

For a communications company, they kind of suck at this. And heaven forbid you try to talk to someone for whom English is his or her first language.  Is this done deliberate to force people to call CS so they can try to upsell us? Good grief. 
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Moderator Moderator
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Posts: 1,945
Registered: ‎07-06-2016

Re: We're Sorry, we're unable to continue your order at this time.

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(533 Views)

Hi nlw820,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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