So, I started having this issue starting two days ago when I try to see what's available for a TV service. I called the Local Office as directed but they were rather had more interest in selling a service to me than trying to fix this problem. I got online chat and the person forwarded me to specialist by telling me the problem I am having can be fixed by the specialist. Now, I am agitated by Verizon's support. Here is a chat capture.
A Verizon Service Representative will be with you shortly. Thank you.
{edited for privacy}
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
NakYup,
Sorry we missed you. We haven't yet heard from you on your Private Support case.
As always, feel free to make a new post, and we can be sure to look into your issue. If you require further assistance, let us know, so we may work together towards a resolution.
Thanks,
Ali Adam
I'm having the same problem! I REALLY want to give Verizon my money, but they make it extremely difficult- actually it's impossible. If I can't buy the product without problems, how horrible will the installation and any future service issues be?
Any idea how to contact the Richmond, Va local office ?
Start a new topic or ask questions in the open forum.
