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Welcome referral program gift card

Welcome referral program gift card

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Contributor Eva1
Contributor
Posts: 1
Registered: ‎03-29-2019
Message 1 of 2
(247 Views)

Signed up for $75 gift card through the referral program more than 3 months ago.  Neither my referring friend nor I received anything and it is almost April!  Through one chat the rep said she is re-ordering it, as I told her that was one of the reasons I signed up with Fios, since am on fixed income.  Since then I called and chatted and was basically told, I'm out of luck.  Nothing is in the system, must have been a system error.  Not even a supervisor offered any kind of restitution.  Very disappointed!!  Why advertise and lure customers over, only to disappoint them?  Once the contract is up, I will look elsewhere!  

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Moderator Moderator
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Posts: 1,652
Registered: ‎07-06-2016
Message 2 of 2
(239 Views)
Hi Eva1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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