I am compelled to post (not normal for me) because this is so unbelievable to me. On 4 Sep, Verizon suspended my fios internet and cable for failure to pay my bill: my bill wasn't due until 9 Sep and my monthly payment was already electronically processing for delivery on 4 Sep. Seven customer support people (~ 3 hours) and a day and one-half later, someone finally figured out that my account actually had a positive balance (over paid) and initiated action to resolve my situation, "Service restore may take 1- 4 hours." Still not restored, I spent an hour on the phone the evening of 5 Sep trying to get my service restored. The technical support person could not fix it and offered to send someone to my house on 8 Sep. After a little display of shock regarding the poor customer service on handsomely paid for services, I was offered 9 PM on 7 Sep. I can't express my excitement that I would be without service only 4 days instead of 5 for an erroneous suspension of my service. Another 1/2 hour of waiting and the supervisor told me that he would have dispatch contacted the morning of 6 Sep and have them advise my wife the morning of 6 Sep on the soonest available service. It is now the evening of 6 Sep and we are still waiting to be contacted. I know I am only one customer but I am seriously rethinking my selection of service provider; hence, my chosen screen name. Is this is exemplary of Verizon support?