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What kind of a scam are online reps?
JoeLE12
Newbie
‎04-15-2016 07:23 AM

Just renewed for another 2 years with Fios. After swallowing the pill that is accepting that new customers pay just over HALF for the same service, I signed up via an online chat. I asked, TWICE, if the price quoted (~$138 after taxes etc) was for 24 months. and TWICE the rep says that's true. (Hi Verizon people, check out Chat ID {edited for privacy}

Guess what my bill is now? $149. I called up CS today and was told that a discount expired, so the price went up, and OOPS sorry, but we only guarantee the exorbitently high contract price, and by the way, you're locked in. So if you ever thought using an online rep, and having WRITTEN PROOF that they lied to you will get you anywhere, think again. You're better off just clicking enough buttons and doing it yourself. Verizon- why bother offering online help if you won't stand by what they do?

Also, I had to log in with a chat-only ID, because I tried to login with my regular account over 12 times and it jsut kept returning to the login screen. So if anyone at Verizon cares, please PM me or something.

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Re: What kind of a scam are online reps?
ElizabethS
Moderator Emeritus
‎04-15-2016 08:15 AM

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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