So if I was to decide to not renew my contract which expires in about 10 days what do I need to do? Not do? Suggestions to make it go smoothly so I don't have to deal with CS? I have a message on my main account page saying "renew" or "lock in discount rate" or some other stuff but I do not see anywhere giving the option to not renew. So one of my questions is if I just let it lapse will it auto renew or will it terminate? What about equipment? I read all the horror stories. Any way to avoid those nightmares?
07-08-2016 07:16 AM
You are talking to peers here.
From my own experience when I closed my NY account when I decided to sell that house, WAIT until the last day you want service. Then call the 1-800-Verizon during the day since you need to make sure you reach the right department.
As an example of what can go wrong.