Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Where are my packing materials?

Reply
MisterBee
Contributor
Contributor
Posts: 1
Registered: ‎11-10-2017

Where are my packing materials?

Message 1 of 3
(511 Views)

I cancelled my Verizon Fios account on October 31 and I'm still wating for my packing materials to return the equipment.  Can I just take them to the nearest FIOS store and drop them off?  I will not pay a late fee because Verizon has had ample time to ship me the packing materials.  They are due back by November 30th.

2 REPLIES 2
tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Where are my packing materials?

Message 2 of 3
(463 Views)

Call them at 1-800-verizon

These forums are peer to peer, and not designed to get you this kind of thing.

 

If you can call them business days and hours.  Often early morning hours 6-8 am are good.

jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Where are my packing materials?

Message 3 of 3
(425 Views)

@MisterBee wrote:

I cancelled my Verizon Fios account on October 31 and I'm still wating for my packing materials to return the equipment.  Can I just take them to the nearest FIOS store and drop them off?  I will not pay a late fee because Verizon has had ample time to ship me the packing materials.  They are due back by November 30th.


Go to a Verizon Fios store and not a reseller store. It has to be corporate and make sure you get a receipt for the return as well as watch them note the return on your account.

Much simpler than sending it back.

 

Good Luck

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title