I wasted 2 hours of my time talking to tech support about a problem with call blocking. The first person eventually told me it was not available in my area. He was wrong- I asked to speak to a supervisor who just repeated what the first person said. I asked her if she looked into it and she admitted she just repeated the information that the first person gave to her. She refused to verify or even look into it. She sounded like she couldn't be bothered and that I was wasting her time. As a supervisor I expect her to actually act like she wants to solve the problem- but she didn't even bother to try to solve the problem. She is a horrible supervisor and someone needs to know what a terrible job she did wasting my time when it took 5 minutes to solve the problem the next day with a competent customer service representative. She does not deserve the title of supervisor.
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