I signed up for Verizon through a VEC Agent in October 2014. The VEC Agent let me know of a promotion going on where 3-4 weeks after installation I should have received an incentive check. It is now over 12 weeks since my installation and I still have not received the incentive check I was promised. I have communicated in writing to the VEC agent several times only to be told "I am working on it" , "sorry you should receive the check soon" , and other similar responses which are clearly not getting me anywhere. I just spent over 45 minutes on hold being transferred from department to department to find out where my incentive check is. No one seems to want to pick up the line so I am posting here instead.
Why was I told I was going to receive an incentive check when I signed up fo my service and no check was sent? Why was I repeatedly told by a VEC Agent IN WRITING that the check was on the way but no check is ever sent? Why is it so difficult to speak to anyone regarding my issue? I have paid my bills on time since setting up my account and being treated like this really makes me just want to switch to another company. Please rectify the solution or I will change my service to Comcast.
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I just got in touch with a Verizon Customer support representative in the promotional department who let me know that there is no such thing as an incentive check and that verizon never issues checks.
I wonder why the VEC agent lied to me then :
"I do apologize, the reason you have not got your check yet is due to the fact I did not submit your information for the check until Oct., 29th. Give it one more week and you should have it. Once again I do apologize."
"you will receive a check within 3-4 weeks after installation. "
I find it ABSURD that this happened and no one is willing to assist me. I am very unhappy with the customer service that has been provided with my issue.