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Where is my rebate??? You mailed out but can't find my information in system? Really

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Tasha123
Contributor
Contributor
Posts: 1
Registered: ‎04-27-2014

Where is my rebate??? You mailed out but can't find my information in system? Really

Message 1 of 3
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I called verizon to inquire about 250 rebate they said they can't find my info in the system. But escalated to credit services and came back (after 10 min hold) and said although we can't find you we sent the card out in march somebody will call you 48 hrs. Can't make this logic leap
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LawrenceC
Moderator Moderator
Moderator
Posts: 11,090
Registered: ‎03-18-2013

Re: Where is my rebate??? You mailed out but can't find my information in system? Really

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(862 Views)

Hi Tasha123],

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,217
Registered: ‎04-10-2013

Re: Where is my rebate??? You mailed out but can't find my information in system? Really

Message 3 of 3
(817 Views)

Hello, 
Since we have not heard back from you, we are closing out your private support case. If you still have any questions, please feel free to create a new thread. 

Thank you, 
-Amanda_M 

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