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Why Renewing Fios Triple Play is Like Buying a Used Car from the Most Unethical Dealer in Town

Why Renewing Fios Triple Play is Like Buying a Used Car from the Most Unethical Dealer in Town

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Contributor TwoWheelsGood
Contributor
Posts: 3
Registered: ‎02-02-2012

Our 24 month agreement is close to expiring. One week ago a “retention” rep prepared two quotes for renewal. One quote was with a multi room DVR and one quote was without the DVR. She said to make sure I don't let our current agreement expire because without an agreement our rates would go up.

Today I called back to renew . I gave them the order number and every rep said they didn't have that order number. I offered to email the quote to them but the agents don't have incoming email!  None of the agents I spoke with would honor the price Verizon had previously quoted via email. Everyone of them came up with different renewal amounts for the same services for a 24 month agreement.

I was on the phone with three people for 150 minutes (2.5 hours) . The last agent said she would send a quote for which I am still waiting. NOT ONE thought there was anything wrong with these bait and switch shenanigans. We've spent THOUSANDS of dollars with this company.

Can you hear me now Verizon?  That's me moving on with my wallet.

5 REPLIES 5
Bronze Contributor II
Bronze Contributor II
Posts: 279
Registered: ‎08-07-2010

@TwoWheelsGood wrote:

Our 24 month agreement is close to expiring. One week ago a “retention” rep prepared two quotes for renewal. One quote was with a multi room DVR and one quote was without the DVR. She said to make sure I don't let our current agreement expire because without an agreement our rates would go up.

Today I called back to renew . I gave them the order number and every rep said they didn't have that order number. I offered to email the quote to them but the agents don't have incoming email!  None of the agents I spoke with would honor the price Verizon had previously quoted via email. Everyone of them came up with different renewal amounts for the same services for a 24 month agreement.

I was on the phone with three people for 150 minutes (2.5 hours) . The last agent said she would send a quote for which I am still waiting. NOT ONE thought there was anything wrong with these bait and switch shenanigans. We've spent THOUSANDS of dollars with this company.

Can you hear me now Verizon?  That's me moving on with my wallet.


   It sounds like you put a lot of time into it on the phone. For what it's worth, we go to our local

   Verizon FiOS store (not wireless) and they are more than happy to help us with things like this.

Contributor TwoWheelsGood
Contributor
Posts: 3
Registered: ‎02-02-2012

I was at the store yesterday to return the DVR.  The in store rep said I needed to call Verizon and speak to retention. She was pleasant but she said she didn't have the authority to honor the quote.

Copper Contributor AlienK
Copper Contributor
Posts: 22
Registered: ‎08-28-2013

My empathy to you. A simple renewal cause some much trouble and can't get a straight answer. I have the same problem. i.e. my agreed upon and email confirmed price was not honored until after lots of communications and lots of headaches later, it then seems to be fixed, but still not sure until next bill comes up. That is why when verion agents offerred me some extra services, I refused for the reason that I don't want extra headaches.

 

Good luck.

Contributor Fioskrap
Contributor
Posts: 4
Registered: ‎11-26-2013

Glad to hear you figure them out.  Hope you dropped them.  I really want to drop them, but my Moms phone that she has had for forty years, is at stake.  I don't know everyone that would have to be called to be given a new number.  God how I hate this bleeping outfit!

Contributor Fioskrap
Contributor
Posts: 4
Registered: ‎11-26-2013
Message 6 of 6
(6,642 Views)

you sure sound like you work for Verizon.  Smiley Wink

 

 

I'm referring to bronze member

 

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