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Why am I being charged a penalty for paying my bill in full?

Why am I being charged a penalty for paying my bill in full?

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Contributor
Contributor
Posts: 3
Registered: ‎10-23-2017

Why am I being charged a penalty for paying my bill in full?

Message 1 of 6
(1,271 Views)

Last month I worked with Verizon to get an incorrect bill of 84.99 corrected to 59.99.  I paid the bill in full.  Now I am being charged 25.00 in addition to this month's fee because I didn't pay the fraudulent 84.99 last month. 

 

I have also been offered a $100 gift credit that would be applied to my future payments.  This has not happened.

 

Please correct the $25.00 penalty and follow through on your gift credit.

 

5 REPLIES 5
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Gold Contributor VII
Gold Contributor VII
Posts: 4,965
Registered: ‎10-18-2016

Re: Why am I being charged a penalty for paying my bill in full?

Message 2 of 6
(1,244 Views)

1-800-VERIZON 

no one on a customer to customer help forum can assist on billing issues.

but you have to call billing to get it fixed.

 

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Contributor
Contributor
Posts: 3
Registered: ‎10-23-2017

Re: Why am I being charged a penalty for paying my bill in full?

Message 3 of 6
(1,235 Views)

This is the most effective way to reach someone from customer service who can do something and you will have a paper trail to hold them accountable.

 

Last month I called 3 times and Verizon did nothing until I posted the issue here.  Customer service, feel free to chime in.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,825
Registered: ‎11-04-2008

Re: Why am I being charged a penalty for paying my bill in full?

Message 4 of 6
(1,231 Views)

Verizon does not respond on this forum.

You may be referred at times to someone who can provide additional assistance.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Gold Contributor VII
Gold Contributor VII
Posts: 4,965
Registered: ‎10-18-2016

Re: Why am I being charged a penalty for paying my bill in full?

Message 5 of 6
(1,225 Views)

There is no customer service on this forum.

a moderator may have forwarded it to an agent. But it is not monitored by Verizon customer service or tech support personnel.

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Moderator Moderator
Moderator
Posts: 297
Registered: ‎02-13-2017

Re: Why am I being charged a penalty for paying my bill in full?

Message 6 of 6
(1,188 Views)

Hi corprog,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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