Why can't I get help?? I returned this equipment in March!!!

[hutchison75]

I am a customer as of 3/2011...short version... I had problems with the main DVR box... Called in they said I need a new one. Sent me one by UPS and took the other one in to postal annex to send back.Months go by can't figure out what bill is so high until a rep says that I am being billed for two boxes. Explained that I returned it months ago! Was asked for the RA number.Told her have no idea where that was thought issue was resolved. I have called numerous times and have been on the phone for hours- a few credits later I am still being billed and no one knows what to do. I spoke to one guy for about 1 1/2 and he said they tried to send signal and received no responses then was told by the tech I could just have it turned off!!! What in the world do I want with a broken box?? I have called and asked what the other recourses do they have- asked for a manager and was put on hold for them to have never come back to the line. I called the postal annex where I dropped it off to see if they have some type of record they said NO. She told me this happens all the time. I just want the billing to stop.. I am tired of over paying and having to call so often but its not fair that I am being billed for 2 boxes when I have ONE!  Where are the customers that have had the same problems...??The sad thing is they have had to replace this box 2x, learned my lesson on mailing- took the last one into a Verizon location where I had to wait over an hour to return it- don't go to the Redlands store they would rather take long lunches... I can't be the only one!!

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

[TonyaD_VZ]

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,

Tonya D.

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