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Why does it take so long for my auto-BillPay to process ???

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎09-29-2012

Why does it take so long for my auto-BillPay to process ???

Message 1 of 2
(1,533 Views)

My bill closes around the 4th of the month, I get to view it online on about the 8th, and it is the 19th when it is finally auto-Paid, when the deadline for payment is on the 1st of the next month.

 

I know that a lot of people expect to live in an "instant" world, and I try not to do that -- but these delays, it seems, are un-warranted !

 

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Gold Contributor II
Gold Contributor II
Posts: 991
Registered: ‎11-06-2012

Re: Why does it take so long for my auto-BillPay to process ???

Message 2 of 2
(1,493 Views)

I do not use Verizon auto bill pay, so I can't give you a definite answer.  But many companies who offer this service include an option for the customer to select a date when the bill will be paid.  Sometimes a specific date, sometimes a number of days before the due date.  So it might be worthwhile to go through all the options in bill pay and see if a date is selected.  It could have been a default choice.

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