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Why is it SO HARD to remove services??

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Scoopmeup
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎06-28-2012

Why is it SO HARD to remove services??

Message 1 of 3
(961 Views)

I want to delete the current premium channel package (Showtime, Cinemax, TMC).  WHY can't this be done on line?  And WHY is it that 95% of the time when I do call CS, I'm on hold for at least 20 minutes...usually more???

2 REPLIES 2
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Why is it SO HARD to remove services??

Message 2 of 3
(911 Views)

Sorry to hear about the problems you are having removing the services. We would like to help you out with that. I have copied your post to a private support board so we can get more account information from you. Please post all your correspondences there.

Anthony_VZ

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Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Why is it SO HARD to remove services??

Message 3 of 3
(791 Views)

Since we haven't heard back from you or have received a form submission, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist..

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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