quick menu

Why you charge me second time for my old router?

Why you charge me second time for my old router?

SOLVED
Reply
Highlighted
TomS1
Contributor
Message 1 of 2
(353 Views)

Why you charge me second time for my old router ?

I bought a new router in September 2015 and then paid three months of payment.

In November 2017 I moved and signed a new agreement with faster internet.

 

Technican team who installed my new services said my previous router is good and I do not need a new one and took it back , but verizon adds a new payment for the router to my account.

I called the call center twice and no one wants to help me , they see the problem and promise to solve it but it never happens. Again I received a bill with an additional fee for the router !! 

1 REPLY
Moderator
Moderator
Message 2 of 2
(316 Views)

This issue has been escalated to a Verizon agent.

My Rewards+
Start earning points Enrolling in My Rewards+ is quick, free and easy

Refer A Friend
Refer friends to the Verizon Fios Family, and earn 10,000 My Rewards+ points
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios