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Why you charge me second time for my old router?

Why you charge me second time for my old router?

Contributor TomS1
Posts: 1
Registered: ‎02-04-2018
Message 1 of 2

Why you charge me second time for my old router ?

I bought a new router in September 2015 and then paid three months of payment.

In November 2017 I moved and signed a new agreement with faster internet.


Technican team who installed my new services said my previous router is good and I do not need a new one and took it back , but verizon adds a new payment for the router to my account.

I called the call center twice and no one wants to help me , they see the problem and promise to solve it but it never happens. Again I received a bill with an additional fee for the router !! 

Moderator Moderator
Posts: 7,948
Registered: ‎03-18-2013
Message 2 of 2

This issue has been escalated to a Verizon agent.

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