Why

Reply
Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎05-17-2013

Why

Message 1 of 2
(456 Views)

Why is it that every time I contact Technical Support they take it upon themselves to cancel my Autopay?  This makes the fourth time and no-one will give me the name of the rep that placed the order to cancel.  It really does get frustrating when I get a shut off notice because someone made a mistake and I have to pay for it. And once again I have to wait two or more billing cycles for the re-enrollment to take effect.  This is just plain stupid.

1 REPLY 1
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎05-17-2013

Re: Why

Message 2 of 2
(431 Views)

Because they only offer poor service at the first and second call levels.

 

If any person is to have any accoutabilty they would have a phone number.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.