Why is it that every time I contact Technical Support they take it upon themselves to cancel my Autopay? This makes the fourth time and no-one will give me the name of the rep that placed the order to cancel. It really does get frustrating when I get a shut off notice because someone made a mistake and I have to pay for it. And once again I have to wait two or more billing cycles for the re-enrollment to take effect. This is just plain stupid.