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Wonderful phone support

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Missie_C
Contributor
Contributor
Posts: 1
Registered: ‎06-24-2011

Wonderful phone support

Message 1 of 4
(1,003 Views)

I just wanted to thank Miss Elbridge.  She was absolutely wonderful when I spoke with her on 6/23/11.  My phone services were shut off due to an electronic error (that I had no control over).  I had spoken with two other people before her (including a supervisor),  I have quite a few medical conditions, had already worked out a payment plan & paid the payment on the correct day.  The two women before Miss Elbridge were rude and just flat out refused to help in any way.  So again, THANK YOU!

 

Melissa Cicero

3 REPLIES 3
youlie
Contributor
Contributor
Posts: 11
Registered: ‎06-27-2011

Re: Wonderful phone support

Message 2 of 4
(978 Views)

matthew helped me out in setting up an appt for the techs to come out and take their box off my house. He too was real nice NOT like the other reps I've been dealing with for the last 2 weeks .. they need to fire all the rude nasty ones

DougVZ
Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 399
Registered: ‎06-10-2010

Re: Wonderful phone support

Message 3 of 4
(972 Views)

Missie_C-

 

Sorry your earlier customer service wasn't up to par, but glad you got the help you needed.

 

Doug

DougVZ
Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 399
Registered: ‎06-10-2010

Re: Wonderful phone support

Message 4 of 4
(971 Views)

Youlie-

 

Same for you, glad you got helped, but sorry it took so long, and your earlier customer service experience wasn't what you'd hoped for.

 

Doug

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