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Wrong billing

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Contributor tuyetta
Contributor
Posts: 1
Registered: ‎08-17-2012
Message 1 of 2
(379 Views)

To whom it may concern

My name is {edited for privacy} I have a big problem with verizon account.

In April, i moved to the new house at {edited for privacy}, huntington beach CA 92646. I opened an account for a service including internet and TV and phone ($90 /month).This account number is {edited for privacy}.  From then I recieved billing from mail and email. However, last month I found out that somebody opened another account under my name at my old address which was {edited for privacy} fountain valley CA 92708. This account number is {edited for privacy}.I never opened this account, just my original one{edited for privacy}

 I have been paying 2 accounts, but last month I found out about the issue. I called  Verizon to stop the account {edited for privacy}but i still got charged when i sent the billing payment to the wrong account. {edited for privacy} Even though i called, there was no response. I want this problem to be resolved and want a refund of the money i was charged on the false account. Can anybody help me with my situation? Thank you very much.

1 REPLY 1
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 2 of 2
(250 Views)

We sent you a message on our private support board to assist you  and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.

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