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Wrong e-mail address

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enigmatic
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎01-30-2010

Wrong e-mail address

Message 1 of 7
(8,577 Views)

Someone has used my e-mail address for their account.  I've clicked the "If you are not the intended recipient and feel you have received this email in error, please click here to notify us." but it's just generic support.

 

Any idea how to tell Verizon to fix this?  This is the second time in as many months someone's used my account.  I'd block verizon's e-mail, but since I'm a customer, I get the messages about my account to.

 

In case you're reading this whoever used my e-mail addres (Your Verizon Wireless Account Number ending with {edited for privacy}), Your current Verizon Wireless bill statement is now available

6 REPLIES 6
MorganB
Wireless Employee Emeritus Wireless Employee Emeritus
Wireless Employee Emeritus
Posts: 620
Registered: ‎01-26-2010

Re: Wrong e-mail address

Message 2 of 7
(8,535 Views)

I can help you. I am going to send you a private message.

Morgan
Verizon Wireless
Area Operations


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.



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enigmatic
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎01-30-2010

Re: Wrong e-mail address

Message 3 of 7
(8,202 Views)

The only fix is to post in the support forums and find someone to message privately?

 

That's quite obtuse.

 

I've sent you a message with the latest e-mail.  Looks like my doppleganger is past due on his account...maybe because he's not getting e-mail alerts?

enigmatic
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎01-30-2010

Re: Wrong e-mail address

Message 4 of 7
(8,098 Views)

still awaiting a response...

enigmatic
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎01-30-2010

Re: Wrong e-mail address

Message 5 of 7
(8,065 Views)

Got a slightly creepy response from bosslady85 but with no real verification of anything.  She stated "Your email address was removed from the other parties account." however I'm pretty sure I haven't given her my address or the information about the "other account"

 

I don't believe I've publicly given any information either, which makes me wonder what happened.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Wrong e-mail address

Message 6 of 7
(8,063 Views)

You should PM bosslady and ask her for an explanation of what was done, and how it was accomplished.

enigmatic
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎01-30-2010

Re: Wrong e-mail address

Message 7 of 7
(8,052 Views)

I did. However, with the response rate I've had, I thought bumping this thread might speed up the process.

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