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cancell account

Posts: 1
Registered: ‎03-08-2011

cancell account

Message 1 of 6

How to get head of billing on the telephone as the customerservice  realy is not able to resove my issue of the cancelled account. Please help 

Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 307
Registered: ‎12-15-2010

Re: cancell account

Message 2 of 6

Sorry to hear about your support issues... if you can be more specific as to what you need, I can get someone to help you. It's not clear if your account was canceled or if that's what you wanted to do.

In the meantime, if it helps, here's the direct link to Residential Support:

Here are links with all means to contact Verizon: (The Chat link will load after the page is fully loaded.)

Posts: 3
Registered: ‎02-09-2012

Re: cancelled account

Message 3 of 6

Hi BeckyS,


Help!  I've been going round and round with customers service trying to get them to stop taking money our of my bank card after I've cancelled my internet and it's been cut off for over a week..


Over 2 days+ I've talked to 6 people (which I found out that altho it's an 800 number my cell phone is charging me minutes for those numbers)..  Chatted with a lady on the internet who directed me to call the customer service I'd called before and got charged for and ended up speaking to 6 people and got cut off once with..


My account is a little complicated (but it should be so much so).. I paid for the internet service at a nursing home I used to volunteer at in Port Deposit, Maryland..  We had to use the phone line in the the home which is charged to Mr. Donald Clark..

Mr. Clark paid for the telephone service and I paid for the high speed internet only..   Verizon took money out of my bank card for internet service and we did that for years..


I recently moved to Florida and needed to cut off the internet service..  I spoke to Margarita who said she'd terminate my service and send me an email with details..  I never got that email..  $44.98 (which to me is a lot of money) was taken out of my account a couple days ago.. Now why am I being charged in advance for a service that doesn't exist anymore..  Shouldn't billing ends when the service?


I spent hours trying to resolve my money.. Finally got a couple people to recognize the internet service had been terminated but not the billing?!?  I've been going round and round.. I tried to find Margarita but no one knows what office she's in (?)  Aren't there records of people calling in about their accounts?  Would employee numbers help?


Someone said "next billing cycle" there might be a "credit".. Why did they take it out in the first place..  I accessed "my account" and all that was there was what Mr. Clark pays for his phone and internet..  Not a trace of anything I paid..


I need my money.. Can anyone help resolve this?  Thanks in advance


David {edited for privacy}





Posts: 3
Registered: ‎02-09-2012

Re: cancelled account P.S

Message 4 of 6

First word “our” should be “out”.. thanks..

Moderator Moderator
Posts: 2,739
Registered: ‎09-10-2008

Re: cancelled account

Message 5 of 6

I'm sorry to hear about your recent issue. The Verizon Forums is a peer-to-peer support channel in which users help other users. Because your issue appears to need account specific assistance from Verizon, I've copied your message to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Posts: 3
Registered: ‎02-09-2012

Re: cancelled account

Message 6 of 6

Thanks,  I don't have the phone number for a "Verizon"account right now...

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