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changing verizon bill

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molly001
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Contributor
Posts: 2
Registered: ‎02-06-2010

changing verizon bill

Message 1 of 2
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Earlier this month I have changed my account to the  most basic account, due to job loss. It was changed, or was supposed to be. I got a bill for the same amount and not the low bill. Also I have directv who I also changed to the basic changes, which is the family channel, and I told verizon for the billing. I am still getting charged for the extra choice that I had. I was told my total bill with the telephone and the directv would be $75.99. I paid that this past payment and was still was charged for the overdue plus additional billing for being late on my account.

 

I don't know what is happening to this account. I am going to only pay $75.99, not the extra charges I have been billed. I'm not sure where the new information that I changed is, Please let me kow if anyone is having these problems.

 

Thanks

1 REPLY 1
ElizabethS
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Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: changing verizon bill

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(556 Views)

Hi molly001

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

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