I found out today that I have been charged around $60 over the last 3 months for movies I did not rent, at first I thought the 5 yo had gotten the remote, but some of the charges were when the kids were in bed, some of the charges were for things the family does not watch. Customer support is worthless, they told me there was nothing they can do about reversing the charges, and that they would do nothing about it, I even have parental locks on the boxes...best thing I can say is to contact the BBB and FTC.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.