When I had my service installed, the technician came twice saying that the account hadn't been properly configured for my fios bundle.
A few months later, although I paid my bill in full, I got a notice indicating an amount past due. I called customer service, and they indicated that a second account had been incorrectly attached to this address. I check my account online and it s says "paid in full" . They said it would be taken care of and not to pay this other amount.
Now I get a collection letter relating to this other account. I call customer service and although people keep telling me this other account is in error, no one will do anything about it. I get transferred to billing and they say all they can do is collect payment on an amount but can't tell me I owe it or what it is for.
Does this happen? No one at Verizon is willing to resolve this.