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A few quick points:
A) This is a peer-to-peer forum for Verizon residential services. Verizon does not offer support through this forum.
B) Verizon Wireless is a different business. Go to verizonwireless.com to deal with them.
C) Once a collection agency gets involved, the original company often has nothing more to do with the debt any more as they've sold it to the agency for pennies on the dollar. You will most likely have to deal only with the collection agency.
D) Removing said debt, even when paid in full with interest and penalties, from your credit report is most likely impossible. After all, you are years late in paying it and that isn't changing. You may need a lawyer.
E) I'm not a lawyer nor do I play one on TV or the internet. If you want legal advice, contact a lawyer.
Good Luck.
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As gs0b stated, these forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you.