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contract price not honored!

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esaj
Contributor
Contributor
Posts: 1
Registered: ‎01-12-2013

contract price not honored!

Message 1 of 3
(2,210 Views)

Signed up to FIOS Triple Play on Jann 2nd. FIOS Digital Voice Unlimited, FIOS Internet 75.35, FIOS TV Prime HD, 2012-2 National. for $94.99 a month w. 2yr contract.

Luckily printed the confirmation page thru the print button.

Recieved a billing estimate today and the bundle price went up to $114.99

Called 1-800-Vz. Rep Tina says as the order is already processed she can no longer see the prices, etc. and the best she can do is to offer me a $10 discount.

Had a horrible experience w. service turn-up and now the billing blow up.

Anyone had a positive experience w. these guys ?

 

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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎01-13-2013

Re: contract price not honored!

Message 2 of 3
(2,072 Views)
In same boat with you and stuck for two years!!!
TonyaD_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 721
Registered: ‎01-06-2011

Re: contract price not honored!

Message 3 of 3
(1,930 Views)

esaj,

 

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you. 

 

Thanks,

 

Tonya D.

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