credit not applied
jonnyd86
Newbie

I spoke with Retentions and was offered a $20/month credit if i upgraded my FIOS TV service from Ultimate to Extreme and while the upgrade has gone through, the credit has not yet been applied. I would like the agreement to be honored.

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Re: credit not applied
LawrenceC
Moderator Emeritus

Hi jonnyd86,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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