01-08-2018 02:30 PM - last edited on 01-08-2018 04:16 PM by LawrenceC
On December 26, 2017 I called to cancel NFL red zone. I also asked when my contract was over. She asked if I wanted to upgrade speed of my internet. I said No. End of conversation. I was leaving on plane and figured I would discuss my new contract and options when I get back.
My wife calls yesterday to see what our options are for a new contract. They say we already have a new contract, that we agreed to renew. Total lie and **bleep** I am looking at other options with direct and optimium, why would I renew without seeing what new contract $ is with FIOS. So my wife calls back and asks for supervisor. Gets nowhere. Says we signed up and nothing she can do. Cancellation fee is over $300. Not to mention new monthly price is over 25% more. So I call today, and I got same thing, and I asked for a win-win solution for both of us, a way to resolve, she says nothing she can do. I ask for her supervisor, and she said her supervisor doesn't talk to customers. Asked for email to supervisor we don't give out. THEN SHE HANGS UP ON ME! This is insane, they are holding me to contract I never agreed to or signed. They have nothing on a recorded line saying I did. Big brother is trying to screw me. What do I have to do? Please , anyone , any help, so frustrated. I have been customer for years. And to get treated like crap. Is unreal.
01-08-2018 04:11 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.